Complaints and dispute resolution

1. HOW TO FILE A COMPLAINT

For issues related to products, orders, payments, deliveries, returns, refunds, or legal warranty, customers can contact us at the following addresses:

Outlet Sofa
Outlet Sofa' Di Zhou Chongshi

Via Italia 157
20874 Busnago (MB)
Italy

E-mail: info@outlet-sofa.it
Phone: +39 351 699 9967

Customer Service:
Monday to Friday, from 09:00 to 18:00
Italian time – CET/CEST

2. USEFUL INFORMATION FOR THE COMPLAINT

To allow us to quickly manage the request, we recommend indicating:

• first name and last name;
• order number;
• email address used for the purchase;
• description of the problem;
• any useful photographs or documents;
• requested solution, where applicable.

3. COMPLAINT MANAGEMENT

We will examine the request and try to provide an appropriate response using the contact details provided by the customer.

4. ALTERNATIVE DISPUTE RESOLUTION

If a complaint is not resolved directly, the consumer may, in applicable cases, contact an alternative dispute resolution (ADR) body competent according to Italian and European law.

5. RIGHT TO APPEAL TO THE JUDICIAL AUTHORITY

Recourse to extrajudicial procedures does not limit the consumer's right to appeal to the competent judicial authority according to applicable law.