FAQ

WHO MANAGES Outlet Sofa?

The website outlet-sofa.it is managed by Outlet Sofa' Di Zhou Chongshi, located at Via Italia 157, 20874 Busnago (MB), Italy.

VAT number: IT12784640968
REA: 2683945

WHERE DO YOU DELIVER?

We deliver exclusively in Italy.

At the moment, we do not ship to other countries.

WHAT ARE THE SHIPPING COSTS?

For orders equal to or greater than €160, standard shipping is free.

For orders under €160, a flat shipping fee of €15 applies.

HOW LONG DOES IT TAKE TO PREPARE AN ORDER?

Orders are usually prepared within 1-3 business days after payment confirmation.

HOW LONG DOES DELIVERY TAKE?

After shipping, delivery is normally expected within 3-7 business days.

The estimated total time from payment confirmation to delivery is normally 4–10 business days.

WHICH COURIERS DO YOU USE?

Orders may be entrusted to DHL, FedEx, UPS or other professional couriers selected based on the product and destination.

CAN I TRACK MY ORDER?

Yes. After shipping, you will receive, when available, a code or link to monitor the delivery status.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept Visa and Mastercard.

Payments are processed through J-Pay using the procedure available during checkout.

DO PRICES INCLUDE VAT?

Prices published on the website are expressed in euros (€) and include applicable VAT, unless otherwise indicated by current regulations.

CAN I CANCEL AN ORDER?

You can request to cancel your order before shipping by promptly writing to info@outlet-sofa.it.

We cannot guarantee the cancellation of orders that have already been prepared or entrusted to the courier.

CAN I RETURN A PRODUCT?

If you purchase as a consumer, you can exercise the right of withdrawal within 14 calendar days from receipt of the product, subject to exceptions provided by law.

WHO PAYS THE RETURN COST?

The direct cost of return is borne by the customer, except in the case of a damaged, defective, incorrect or non-compliant product.

For bulky products or those not returnable via normal postal service, the return cost may be higher than that of ordinary shipping.

WHERE SHOULD I SEND A RETURN?

The address for returns is:

Outlet Sofa
Outlet Sofa' Di Zhou Chongshi
Via Italia 157
20874 Busnago (MB)
Italy

Before shipping the return, we advise you to contact us at info@outlet-sofa.it.

WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT?

Contact us at info@outlet-sofa.it, indicating the order number and, where available, photographs of the product and packaging.

Products sold to consumers are covered by the legal guarantee of conformity provided by applicable law.

HOW CAN I CONTACT YOU?

E-mail: info@outlet-sofa.it
Phone: +39 351 699 9967

Customer service:
Monday to Friday, from 09:00 to 18:00
Italian time – CET/CEST